Refund and Cancellation Policy

Clear rules for cancellations, refunds, pauses and revisions of custom digital services.

Website under development: Jeremark’s digital presence is being continuously improved, while official contacts, policies, services and company information are already published.

1. Custom service nature

Jeremark provides custom strategic, creative and technology services. Because work may begin shortly after approval, refund eligibility depends on the project stage, delivered work and costs already incurred.

2. Before work begins

If the client cancels before any strategic, creative, technical, meeting, setup or production work has begun, a full or partial refund may be evaluated according to the payment method, fees and contract terms.

3. After work begins

Amounts related to completed work, hours consumed, diagnostics, strategy, creative production, campaign setup, development, meetings, third-party costs and approved deliverables may be non-refundable.

4. Recurring services

Recurring services can be cancelled through official channels. Cancellation affects future billing cycles and does not automatically refund periods already started or work already performed.

5. Revisions

Revision limits, when applicable, are defined in the quote. Requests outside the approved scope may require additional payment or timeline adjustment.

6. How to request

Requests must be sent to [email protected] or WhatsApp (11) 98805-3042 with project identification, reason and payment reference.